Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. From registration to payout, we cover every step so you can cash out smoothly.
What You Need First
- A valid email address and a strong password
- Government-issued ID (passport, driver’s license) for identity verification
- Proof of address (utility bill or bank statement dated within 3 months)
- A registered payment method (credit/debit card, e-wallet, or bank transfer)
- Understanding of the bonus wagering requirements before requesting a withdrawal
- Patience — first withdrawal often takes 24–72 hours due to KYC checks
How to Sign Up
- Visit Spin Palace and click the ‘Register’ or ‘Sign Up’ button.
- Fill in your personal details: full name, date of birth, email, and phone number.
- Create a username and a secure password. Enable two-factor authentication (2FA) for extra security.
- Agree to the terms and conditions, then submit the form.
- Check your email for a verification link and click it to activate your account.
- Log in and complete the KYC process by uploading your ID and proof of address.
Wagering Calculation
Understanding wagering requirements is crucial before you can withdraw any bonus winnings. Suppose you claim a 100% deposit bonus up to €200 with a 35x wagering requirement on the bonus amount. You deposit €100 and receive a €100 bonus. Your playthrough requirement is: €100 (bonus) × 35 = €3,500. You must wager €3,500 before the bonus balance converts to cash.
If the game contribution varies (slots contribute 100%, table games 10%), the actual wagering may differ. For example, if you only play blackjack (10% contribution), you would need to wager €3,500 / 0.10 = €35,000 to meet the requirement. Always check the game weighting in the bonus terms.
Here’s a sample calculation table:
| Component | Value |
|---|---|
| Deposit | €100 |
| Bonus | €100 |
| Wagering requirement (bonus only) | 35x |
| Total playthrough needed | €3,500 |
| Slots contribution | 100% |
| Amount to wager on slots | €3,500 |
Money In, Money Out
This table summarises common payment methods, deposit speed, withdrawal speed, and any fees.
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None (bank may charge) |
| Skrill | Instant | 24–48 hours | None |
| Neteller | Instant | 24–48 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | €10–25 |
| PayPal (where available) | Instant | Up to 24 hours | None |
Always verify your account before requesting a withdrawal. The casino may ask for additional documents if the amount exceeds a threshold.
Security
The site uses 128-bit SSL encryption to protect your data and financial transactions. Two-factor authentication (2FA) is available and highly recommended. All players must pass KYC verification before the first withdrawal, which prevents fraud and underage gambling. The casino operates under a Curacao license; note that winnings may be subject to local income tax depending on your jurisdiction. Always check your country’s tax laws.
Support Guide
- Scenario 1: Login issues. Clear your browser cache or try a different device. Use the ‘Forgot Password’ link to reset your password. If still unresolved, contact live chat.
- Scenario 2: Withdrawal delay. Check your KYC status. If documents are still pending, upload them again. Withdrawals usually process within 48 hours after verification. Contact support if it takes longer.
- Scenario 3: Bonus not credited. Ensure you entered the correct bonus code during deposit. Check your account bonus section. If missing, chat with support and provide the deposit transaction ID.
- Scenario 4: Game not loading. Update your browser or enable Flash/HTML5. Try a different network or disable VPN. If persistent, provide the game name and error message to support.
- Scenario 5: Account locked. This often happens after multiple failed login attempts. Use the account recovery option or contact support with your registered email.
Need to Know
What is the minimum deposit at this casino?
The minimum deposit is typically €20, though some payment methods may allow €10. Check the cashier for exact limits.
How long does the first withdrawal take?
The first withdrawal may take up to 72 hours due to KYC verification. Subsequent withdrawals are usually processed within 24–48 hours.
Are there any withdrawal fees?
The casino does not charge withdrawal fees, but bank transfers may incur a fee from your bank. E-wallets are free.
Can I cancel a withdrawal request?
Yes, you can cancel a pending withdrawal within the cashier section before it is processed. After processing, it cannot be cancelled.
What documents are needed for verification?
You need a copy of your government-issued ID, a recent utility bill or bank statement showing your address, and sometimes a photo of your payment card (with middle digits hidden).
Is the casino licensed and regulated?
Yes, it holds a license from the Government of Curacao. Always check the license number at the footer of the website.
How do I set responsible gaming limits?
Go to the Account Settings and find the Responsible Gaming section. You can set deposit limits, loss limits, session time limits, or self-exclude.
What happens if I request a withdrawal while a bonus is active?
If you request a withdrawal before meeting wagering requirements, the bonus and any winnings from it are usually forfeited. Always complete wagering first.
Pro Tips
For the best return-to-player (RTP), focus on video slots with RTP above 96% — titles like *Mega Joker* (99%) or *Blood Suckers* (98%) are excellent. Avoid keno and scratch cards, which often have RTP below 90%. Table games like blackjack (using basic strategy) can reach 99.5% RTP. Play these games to maximise your chances of meeting wagering requirements efficiently.
This guide should equip you with the knowledge to handle withdrawals confidently. Remember to always read the terms and conditions for your specific bonus and region. Good luck and play responsibly!